PRIVACY POLICY

INGENES’ PRIVACY POLICY

Last revised: January 1st, 2022

 

***THIS PRIVACY POLICY IS APPLICABLE TO RESIDENTS WITHIN THE UNITED STATES OF AMERICA OR TO ANY PERSON AROUND THE WORLD THAT WISHES TO ACQUIRE A SERVICE IN THE UNITED STATES OF AMERICA, AT INGENES SAN DIEGO INC., OR INGENES MCALLEN, P.C. EVERYTHING REGARDING TO HIPAA COMPLIANCE PLEASE CONSULT THIS POLICY AND OUR NOTICE OF PRIVACY PROCEDURES. IF YOU BELIEVE YOUR PERSONAL HEALTH INFORMATION NEEDS TO BE PROTECTED BY HIPAA, GDPR OR OTHER APPLICABLE PRIVACY LAWS, LOCAL OR WORLDWIDE, WE ARE AWARE OF THAT COMPLIANCE AND MAKE THE BEST EFFORTS TO PROTECT YOUR INFORMATION. FOR MORE INFORMATION, PLEASE REVIEW THIS PRIVACY POLICY APPLICABLE IN USA AND THE NOTICE OF PRIVACY PROCEDURES.***

 

INTRODUCTION

The purpose of this Privacy Policy is to describe how INSTITUTO DE INFERTILIDAD Y GENÉTICA MÉXICO, S.C., d/b/a INGENES (“INGENES”), which conducts business and collaboration agreements with other corporations within the United States of America, such as INGENES MCALLEN, P.C. and INGENES SAN DIEGO, INC. (solely or jointly hereinafter referred to as the “PCs” or “PC”), solely or collectively collect, use and share information about you through online interfaces and properties, including the https://www.us.ingenes.com website (the “Site”), as well as the services (“Services”) and products (“Products”) available to users through the Site and landing pages. Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us as described at the end of this Policy.

 

Our Privacy Policy explains:

  • Information That We Collect
  • How We Use and Share Your Information
  • Access to Your Information and Choices
  • Security of Your Information
  • California Privacy Rights
  • Consent to Processing of Personal Data in United States
  • Changes to Our Privacy Policy
  • Questions and How To Contact Us

 

Scope and Third Party Sites.

This Privacy Policy applies only to information we collect at and through the Site and landing pages. Our Site also contains links to third party sites that are not owned or controlled by INGENES. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.


Terms of Use. Please note that your use of our Site is also subject to our Terms of Use.

 

INFORMATION THAT WE COLLECT

Information You Provide to Us. We collect information you provide to us, for instance, when you create or modify your account, register to use our Site, purchase products or services from us, request information from us or otherwise communicate with us. This information may include:

 

  • Full Name
  • Date of Birth
  • Marital or civil status
  • Home address
  • Telephone number and your partner telephone number (if applicable)
  • Payment information (credit card or debit card number, expiration date and credit card security code – solely for payment purposes)
  • If billing is required, the tax data necessary for issuing the invoice, in terms of the current tax legislation, such as TIN or EIN, whether applicable.
  • Username and password
  • Demographic/health/wellness data (such as your gender, marital status, age, wellness background, weight, height, lifestyle information, medication history, zip code)
  • Communications with Providers or physicians conducted through the Service
  • If applicable, means by which you heard about INGENES or the PCs.

 

We may also collect information from you necessary to provide you with services you request from Providers utilizing the Service, which may include, but is not limited to: (a) payment information; (b) insurance information; and (c) health and medical data (such as previous doctors or other healthcare providers you visited, your reason for visiting a healthcare provider, date of visit, medical history and condition, medications, images or videos and other medical and health information you share with us).

 

You will be able to send confidential messages and communicate with a doctor regarding your diagnosis and treatment. INGENES will keep these messages private and confidential and will provide reasonable measures and best efforts to prevent leakage, disclosure of information or situations whereas such information might be compromised.

 

Information We Collect Automatically Through Your Use of our Site

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on how your online activity is being performed.

 

Information Collected Through Cookies and Similar Technologies

We and our service providers use cookies, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you. (See, “Advertising” below.)

 

No Information from Individuals Under the Age of 18

If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please contact us at [email protected].

 

HOW WE USE AND SHARE YOUR INFORMATION

To Provide Products, Services, and Information. We collect information from you and use the information to:

  • Provide products and services facilitated or purchased using the Site;
  • Provide information and education that you request from us;
  • Contact you about your needs;
  • Contact you about your account, if applicable;
  • Process credit card and debit card transactions;
  • Based on information that you provide us about your needs, send you promotional materials or advertisements about our products and services, as well as new features and offerings;
  • Enforce our Terms of Use or other legal rights and remedies;
  • Administer surveys, sweepstakes, promotions and contests;
  • Provide interest-based targeted advertising to you; and
  • Any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

 

Sharing with Third Parties.

Healthcare Providers.

We share your personal information with the PCs, INGENES world-wide affiliates, business associates, doctors and relevant medical staff in connection with your diagnosis and treatment.

 

Vendors and Services Providers.

We may provide information to third party vendors and service providers that help us operate and manage our Site, process orders, and fulfill services that you purchase from us. These vendors and service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.

 

Corporate Affiliates.

We may share your personal information with our corporate affiliates and subsidiaries which are subject to this policy and applicable law.

 

Social Media.

If you use third-party services, such as Facebook, Google, or Twitter, among others, through the Site, to login to the Site, or to share information about your experience on the Site with others, these third-party services may be able to collect information about you, including information about your activity on the Site, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.

 

Public Posts and Activities.

If you choose to engage in public activities on the Site, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.

 

Your Consent.

In addition to the sharing described elsewhere in this Policy, and the HIPAA Consent form that you may or not accept regarding your Protected Health Information, we will share personal information with companies, organizations or individuals outside of INGENES when we have your consent to do so.

 

Legal Proceedings.

Your personal information may be used and disclosed by our organization, our office staff and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you, to support the operation of the organization, and any other use required by law.

We will share personal information with third party companies, organizations or individuals outside of INGENES if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

 

  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request, either administrative or judiciary.
  • Enforce applicable laws, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of INGENES, the PCs, business associates, our users, customers or the public as required or permitted by law.

 

Transfer in the Event of Sale or Change of Control.

If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

 

How to control your email preferences?

For EU-based members, we will only send you promotional and marketing emails if you have given us your consent. You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).

 

ACCESS TO YOUR INFORMATION, RIGHT TO KNOW AND CHOICES

Whether you have an account with us, you can access and update certain information we have relating to your online account by signing into your account and going to the Account section of our Site. If you have questions about personal information we have about you or need to update your information, you can email us at [email protected]

 

SECURITY OF YOUR INFORMATION

We use industry related standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information, with best efforts and reasonable measures. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach or leakage of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails and other communications you send to us through our Site are not fully encrypted, and we strongly advise you not to communicate any confidential information through these means.

 

CALIFORNIA PRIVACY RIGHTS

Under California’s Consumer Privacy Act (“CCPA”), California residents are entitled to know which information INGENES is collecting from them. This Privacy Notice acts as a “collection notice” for the full effect to the exercise of the “Right to Know” as provided in CCPA, so please direct to the kind of information INGENES is collecting hereunder. Additionally, in any event you are entitled to be disclosed which information was collected and the treatment to such information for the Services described on this Privacy Policy.

If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2021 will receive information regarding 2020 sharing activities).

Under the CCPA, California consumers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
  • If you make a request, we have 30 days to respond to you. If you would like to exercise any of these rights, please contact us at [email protected]

 

INGENES is aware of the rights to opt-out for sale and to delete personal information. Upon request, INGENES shall attend the requirement and may refuse to stop the sale or deletion of information if such information is necessary for the services provided on this website, is necessary to have such information under provision of Law or pertains to medical services. Additional charges may apply.

 

To obtain this information, please send an email message to [email protected] with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “CCPA” requirements and only information on covered sharing will be included in our response. INGENES shall ever deny services or products, or diminish their quality upon exercising any rights under CCPA and shall be treated equally and non-discriminatory.

 

CONSENT TO PROCESSING OF PERSONAL DATA IN UNITED STATES

This Site is intended for use only by residents of the U.S. If you are a citizen of the European Economic Area (EEA) or other jurisdiction outside of the U.S., please note that in order to provide our Site, products and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the EEA, including to the United States. Accordingly, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. Where such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as within the EEA to the extent feasible under applicable law. By using and accessing our Site, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.

 

CHANGES TO OUR PRIVACY POLICY

Our Privacy Policy may change from time to time. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy last revision date.

 

QUESTIONS AND HOW TO CONTACT US

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please email us at [email protected]

 

 

 

PRIVACY POLICY

INGENES’ PRIVACY POLICY

Last revised: January 1st, 2022

 

***THIS PRIVACY POLICY IS APPLICABLE TO RESIDENTS WITHIN MEXICO OR TO ANY PERSON AROUND THE WORLD THAT WISHES TO ACQUIRE A SERVICE IN MEXICO, AT INSTITUTO DE INFERTILIDAD Y GENÉTICA MÉXICO, S.C., INSTITUTO DE FERTILIDAD Y GENÉTICA MONTERREY, S.C., INSTITUTO DE FERTILIDAD Y GENÉTICA GUADALAJARA, S.C., INSTITUTO DE FERTILIDAD Y GENÉTICA QUERÉTARO, S.C., INSTITUTO DE FERTILIDAD Y GENÉTICA TIJUANA, S.C., INSTITUTO DE FERTILIDAD Y GENÉTICA MÉRIDA, S.C. OR INSTITUTO DE FERTILIDAD Y GENÉTICA PUEBLA, S.C. IF YOU BELIEVE YOUR PERSONAL HEALTH INFORMATION NEEDS TO BE PROTECTED BY HIPAA COMPLIANCE LAWS, GDPR OR OTHER APPLICABLE PRIVACY LAWS, LOCAL OR WORLDWIDE, WE ARE AWARE OF THAT COMPLIANCE AND MAKE THE BEST EFFORTS TO PROTECT YOUR INFORMATION. FOR MORE INFORMATION, PLEASE REVIEW THE PRIVACY POLICY APPLICABLE IN USA AND THE NOTICE OF PRIVACY PROCEDURES.***

 

INTRODUCTION

The purpose of this Privacy Policy is to describe the privacy procedures that INSTITUTO DE INFERTILIDAD Y GENÉTICA MÉXICO, S.C.  (hereinafter referred to as “INGENES”, “we,” “us,” and “our”) employs, as it renders corporate and medical services altogether in different branches of service, and conducts business and collaboration agreements with other corporations within Mexico, such as INSTITUTO DE FERTILIDAD Y GENÉTICA MONTERREY, S.C., INSTITUTO DE FERTILIDAD Y GENÉTICA GUADALAJARA, S.C., INSTITUTO DE FERTILIDAD Y GENÉTICA QUERÉTARO, S.C., INSTITUTO DE FERTILIDAD Y GENÉTICA MÉRIDA, S.C., INSTITUTO DE FERTILIDAD Y GENÉTICA TIJUANA, S.C., and INSTITUTO DE FERTILIDAD Y GENÉTICA PUEBLA, S.C., (solely or jointly, including the medical branch of INSTITUTO DE INFERTILIDAD Y GENÉTICA MÉXICO, S.C., hereinafter referred to as the “Clinic” or “Clinics”) regarding online telehealth medical consultations and secure messaging between physicians (individually the “Provider” and collectively the “Providers”) and patients.

 

Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us as described at the end of this Policy.

 

You understand and acknowledge that all the Clinics regarded in this policy, individually, shall abide to this Policy and protect your personal information. Therefore, in pursuance to sections 15 and 16 of the Federal Law of Personal Information Protection in Possession of Private Entities (Ley Federal de Protección de Datos Personales en Posesión de Particulares), its Rules and other regulations (hereinafter referred to as the Law) we duly notify that the following entities are responsible for the due treatment of your personal information, and they state individually that all personal data of patient, donor or owner of a service shall be treated lawfully and abiding to the principles of consent, loyalty, means of revelation, reasonability and responsibility, as follows:

 

  • INSTITUTO DE INFERTILIDAD Y GENÉTICA MÉXICO, S.C., with address located in Carretera México Toluca No. 5420, Floor 6, El Yaqui, Cuajimalpa, Zip 05320, Mexico City, Mexico, and email:
  • INSTITUTO DE FERTILIDAD Y GENÉTICA MONTERREY, S.C., with address located in Av. Revolución No. 2703 Floor 8, Ladrillera, Zip 64830, Monterrey, Nuevo León, Mexico, and email:
  • INSTITUTO DE FERTILIDAD Y GENÉTICA GUADALAJARA, S.C., with address located in Mar del Sur No. 2014, Int. 102 and 103, Country Club, Zip 44610, Guadalajara, Jalisco, Mexico, and email:
  • INSTITUTO DE FERTILIDAD Y GENÉTICA QUERÉTARO, S.C., with address located in Avenida Paseo Monte Miranda No. 5, Floor 9, Fraccionamiento Piamonte, Zip 76240, El Marqués, Querétaro, Mexico, and email:
  • INSTITUTO DE FERTILIDAD Y GENÉTICA MÉRIDA, S.C., with address located in Calle 20 No. 235 Floor 8, Fracc. Altabrisa, Zip 97130, Mérida, Yucatán, Mexico, and email:
  • INSTITUTO DE FERTILIDAD Y GENÉTICA TIJUANA, S.C., with address located in Diego Rivera, No. 2311, Floor 10, Río Tijuana, Zip 22010, Tijuana, Baja California, Mexico, and email:
  • INSTITUTO DE FERTILIDAD Y GENÉTICA PUEBLA, S.C., with address located in Vía Atlixcayotl (Lateral Sur) No. 6514, Of. 300 Floor 3 San Bernardino Tlaxcalancingo, Zip 72820, San Andrés Cholula, Puebla, Mexico, and email:

 

Our Privacy Policy explains:

  • Information That We Collect
  • How We Use and Share Your Information
  • Access to Your Information and Choices
  • Security of Your Information
  • California Privacy Rights
  • Consent to Processing of Personal Data in Mexico
  • Changes to Our Privacy Policy
  • Questions and How to Contact Us

 

Scope and Third Party Sites.

This Privacy Policy applies only to information we collect at and through the Site and landing pages. Our Site also contains links to third party sites that are not owned or controlled by INGENES. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

 

Terms of Use. Please note that your use of our Site is also subject to our Terms of Use.

 

INFORMATION THAT WE COLLECT

Information You Provide to Us. We collect information you provide to us, for instance, when you create or modify your account, register to use our Site, purchase products or services from us, request information from us or otherwise communicate with us. This information may include:

  • Full Name
  • Date of Birth
  • Marital or civil status
  • Home address
  • Telephone number and your partner telephone number (if applicable)
  • Payment information (credit card or debit card number, expiration date and credit card security code – solely for payment purposes)
  • If billing is required, the tax data necessary for issuing the invoice, in terms of the current tax legislation, such as TIN or EIN, whether applicable.
  • Username and password
  • Demographic/health/wellness data (such as your gender, marital status, age, wellness background, weight, height, lifestyle information, medication history, zip code)
    • Communications with Providers or physicians conducted through the Service
    • If applicable, means by which you heard about INGENES or the Clinics.

 

We may also collect information from you necessary to provide you with services you request from Providers utilizing the Service, which may include, but is not limited to: (a) payment information; (b) insurance information; and (c) health and medical data (such as previous doctors or other healthcare providers you visited, your reason for visiting a healthcare provider, date of visit, medical history and condition, medications, images or videos and other medical and health information you share with us).

 

You will be able to send confidential messages and communicate with a doctor regarding your diagnosis and treatment. INGENES will keep these messages private and confidential and will provide reasonable measures and best efforts to prevent leakage, disclosure of information or situations whereas such information might be compromised.

 

If you are a Patient or Donor: The medical services regarding Assisted Human Reproduction techniques, such as IVF, egg donation, embryo transfer, split treatments, cryopreservation of eggs and embryos and semen, sperm donation, PGT or any medical assessment regarding any medical services rendered by the Clinics, including studies, laboratories, diagnosis and genetic information, is subject to this Privacy Policy and might be shared for service purposes. Therefore, might be used for delivering you information about discounts, sweepstakes, notices and news regrading to our services, invitation to perform a complementary service and marketing.

 

Additionally, INGENES will collect any sensitive information regarding health and medical history, lifestyle and other data necessary for the means set forth above. This personal information shall be kept with confidentiality and guarded against any security breach in pursuance to this Policy and the Law.

 

 

Information We Collect Automatically Through Your Use of our Site

Google Analytics

 

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on how your online activity is being performed.

 

Information Collected Through Cookies and Similar Technologies

We and our service providers use cookies, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you. (See, “Advertising” below.)

 

No Information from Individuals Under the Age of 18

If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please contact us at [email protected]

 

HOW WE USE AND SHARE YOUR INFORMATION

To Provide Products, Services, and Information. We collect information from you and use the information to:

  • Provide products and services facilitated or purchased using the Site;
  • Provide information and education that you request from us;
  • Contact you about your needs;
  • Contact you about your account, if applicable; • Process credit card and debit card transactions;
  • Based on information that you provide us about your needs, send you promotional materials or advertisements about our products and services, as well as new features and offerings;
  • Enforce our Terms of Use or other legal rights and remedies;
  • Administer surveys, sweepstakes, promotions and contests;
  • Provide interest-based targeted advertising to you; and,
  • Any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

 

Sharing with Third Parties.

Healthcare Providers.

We share your personal information with the Clinics, INGENES world-wide affiliates, business associates, doctors and relevant medical staff in connection with your diagnosis and treatment.

 

Vendors and Services Providers.

We may provide information to third party vendors and service providers that help us operate and manage our Site, process orders, and fulfill services that you purchase from us. These vendors and service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.

 

Corporate Affiliates.

We may share your personal information with our corporate affiliates and subsidiaries which are subject to this policy and applicable law.

 

Social Media.

If you use third-party services, such as Facebook, Google, or Twitter, among others, through the Site, to login to the Site, or to share information about your experience on the Site with others, these third-party services may be able to collect information about you, including information about your activity on the Site, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.

 

Public Posts and Activities.

If you choose to engage in public activities on the Site, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.

 

Your Consent.

In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of INGENES when we have your consent to do so.

 

Your Rights

You are entitled to know which data we have collected from you, its use and conditions of service therefrom (Right to Access). You have a right that allows you to require from us to rectify or amend such data, if applicable, whereas is not actual, is not accurate or is incomplete (Right to Amend); although we have the right to oppose to those amendments in the event such medical information is scientifically accurate and we might not change it because of statutory or legal obligation.

 

You are entitled to require form us the deletion of information if you suspect we are not using that information correctly (Right to Deletion). Notwithstanding the latter, we may oppose to that right in the proportion of the information we need to keep as a medical institution or for security and law enforcement purposes. Consequently, you are entitled to oppose to the treatment of your personal information for specific means (Right to Oppose), whereas we may oppose in contrast if such ends and means are relevant for the rendering of the medical services. These rights are known in Mexico as the “Derechos ARCO”.

 

For the exercise of those rights you can extend a written or electronic request in a clear and respectful manner, indicating the information you are referring therein, along with an ID in force, in office hours in the Clinic you are being attended or at the email: [email protected].

 

In the event that the information provided in your application is erroneous or insufficient, or the corresponding accreditation documents are not attached, we may request you, within 15 (fifteen) business days following receipt of the application, to provide the elements or documents necessary to process it. You will have 10 (ten) business days to meet the request, counted from the day after you received it. If you do not respond within that period, the corresponding request will be deemed not submitted.

 

INGENES will notify you of the decision made on your application within a maximum period of 15 (fifteen) business days from the date of submission of your complete application (such communication being made through the email that we have for you or the one you provide with your written) and, if your request is appropriate, it will be effective within 15 (fifteen) business days following the date on which the response is communicated (highlighting that, in the event of the right of access, simple copies of files containing your personal data).

 

Likewise, we inform you that your personal data may be transferred and processed within and outside the country, by persons other than INGENES. In this sense, your information may be shared with laboratories, clinics, research centers, intermediaries, national and international providers and other service providers in general, that have to do with the services that are the subject of this notice. It will always be clearly specified if a service is performed by third party companies. In the event that your personal data is transferred, you will be informed of the purposes for which it will be transferred, as well as the request for your consent for it, in accordance with the procedures established in the Law.

 

Except for the aforementioned, we promise not to transfer your personal information to third parties without your consent, except when it is necessary for the maintenance or fulfillment of a legal relationship, as well as in the cases provided for in the Law, and where appropriate, to make this transfer under the terms established by Law.

 

Regardless of the foregoing, you may limit the use and disclosure of your personal data, for this you may register in the Public Registry to Avoid Publicity, which is in charge of the Federal Consumer Protection Agency (PROFECO), in order that your personal data is not used to receive advertising or promotions from INGENES, the Clinics, or their services. For more information on this registry, you can consult the PROFECO Internet portal, or contact it directly.

 

Legal Proceedings.

Your personal information may be used and disclosed by our organization, our office staff and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you, to support the operation of the organization, and any other use required by law.

We will share personal information with third party companies, organizations or individuals outside of INGENES if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

 

  • Meet any applicable law, regulation, inquiry, legal process or enforceable governmental request, either administrative or judiciary.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of INGENES, the Clinics, business associates, our users, customers or the public as required or permitted by law.

 

You declare that you have read and agree with the terms and conditions of the Privacy Notice made available to you, knowing the purpose of the collection and processing of your personal data, as well as the procedure for exercising your ARCO Rights.

By providing information via the internet, email, telephone or in person, you consent to this Privacy Notice.

 

Transfer in the Event of Sale or Change of Control.

If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

 

How to control your email preferences? 

For EU-based members, we will only send you promotional and marketing emails if you have given us your consent. You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).

 

ACCESS TO YOUR INFORMATION, RIGHT TO KNOW AND CHOICES

Whether you have an account with us, you can access and update certain information we have relating to your online account by signing into your account and going to the Account section of our Site. If you have questions about personal information we have about you or need to update your information, you can email us at [email protected]

 

SECURITY OF YOUR INFORMATION

We use industry related standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information, with best efforts and reasonable measures. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach or leakage of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails and other communications you send to us through our Site are not fully encrypted, and we strongly advise you not to communicate any confidential information through these means.

 

CALIFORNIA PRIVACY RIGHTS

Under California’s Consumer Privacy Act (“CCPA”), California residents are entitled to know which information INGENES is collecting from them. This Privacy Notice acts as a “collection notice” for the full effect to the exercise of the “Right to Know” as provided in CCPA, so please direct to the kind of information INGENES is collecting hereunder. Additionally, in any event you are entitled to be disclosed which information was collected and the treatment to such information for the Services described on this Privacy Policy.

 

If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2021 will receive information regarding 2020 sharing activities).

 

Under the CCPA, California consumers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
    • Request that a business delete any personal data about the consumer that a business has collected.
    • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
    • If you make a request, we have 30 days to respond to you. If you would like to exercise any of these rights, please contact us at [email protected]

 

INGENES is aware of the rights to opt-out for sale and to delete personal information. Upon request, INGENES shall attend the requirement and may refuse to stop the sale or deletion of information if such information is necessary for the services provided on this website, is necessary to have such information under provision of Law or pertains to medical services. Additional charges may apply.

 

To obtain this information, please send an email message to [email protected] with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “CCPA” requirements and only information on covered sharing will be included in our response. INGENES shall ever deny services or products, or diminish their quality upon exercising any rights under CCPA and shall be treated equally and non-discriminatory.

 

CONSENT TO PROCESSING OF PERSONAL DATA IN MEXICO

This Site is intended for use only by residents of Mexico If you are a citizen of the European Economic Area (EEA) or other jurisdiction outside of Mexico, please note that in order to provide our Site, products and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the EEA, including to Mexico and even the United States. Accordingly, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. Where such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as within the EEA to the extent feasible under applicable law. By using and accessing our Site, users who reside or are located in countries outside of Mexico agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.

 

CHANGES TO OUR PRIVACY POLICY

Our Privacy Policy may change from time to time. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy last revision date.

 

QUESTIONS AND HOW TO CONTACT US

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please email us at [email protected].

 

 

 

 

 

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